Entrepreneurship and Small Business (ESB) Certification Practice Exam

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In the context of software ownership, who is responsible for maintenance in a "Build your own" scenario?

  1. The software provider

  2. The user

  3. Third-party services

  4. None of the above

The correct answer is: The user

In a "Build your own" scenario, the user takes on the responsibility for software maintenance. This approach typically involves the user or organization developing a custom software solution tailored to their specific needs rather than purchasing pre-built software from a provider. As a result, since the user is actively involved in the design and creation of the software, they also assume the ongoing responsibility for its maintenance, updates, and troubleshooting. This situation contrasts with other scenarios where a software provider or third-party services may handle maintenance tasks as part of a service contract or support agreement. In those cases, the users may rely on those entities for ongoing support, whereas the "Build your own" model places that burden squarely on the user. Therefore, the user's direct involvement in the development process leads them to be the primary entity accountable for maintaining the software.