Entrepreneurship and Small Business (ESB) Certification Practice Exam 2025 - Free ESB Practice Questions and Study Guide

Question: 1 / 405

When developing a quality control process, one should start by determining their quality ____.

metrics

issues

standards

When developing a quality control process, starting by determining quality standards is crucial because these standards serve as the benchmarks or criteria against which the quality of a product or service will be evaluated. Quality standards establish the expected level of quality, ensuring that all stakeholders have a clear understanding of what is acceptable. This foundational step allows organizations to define their goals for quality assurance and implement effective measurements to monitor compliance with these standards.

Establishing quality standards encompasses various aspects, such as adherence to industry regulations, customer expectations, and internal policies. By identifying these standards first, a company can then proceed to define metrics, address issues, and identify areas for improvement, but these tasks are inherently reliant on having solid quality standards in place.

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